Our Associates

‘The best way we can improve as a business is to surround ourselves with the very best people in their fields.’

Louise Shepherd, MD, Louise Shepherd Associates


Here at Louise Shepherd Associates, we practice what we preach. In any number of our workshops, we talk about the need to surround ourselves with bright, talented, trustworthy people who work together for the common good. We tell our clients that success is a team sport and it can’t be achieved alone.

We’ve done exactly the same. 

Here are some of the people we work with, and there’s a very good reason why we’ve been working with them for so long…


Louise has been designing and delivering bespoke training and development coaching for over 20 years.  After setting up the business and running it single-handedly, her client base grew faster than predicted and she brought in a number of associates to complement her skills and offer a greater range of services to her clients. 

She has numerous professional accreditations that enable her to deliver added extras to programmes, such as MBTI psychometric testing and Team 360 feedback.

In addition to being one of the UK’s leading coaches and facilitators specialising and renowned for delivering innovative, one-of-a-kind training courses, Louise oversees the business. It never stops….!


Louise has been working with Jon Harris, founder of The Jon Harris Partnership for many years. He is a graduate of Cambridge University and holds a Masters degree in organisational psychology from the Tavistock Centre.  He is also a qualified Chartered Management Accountant.

Jon is a highly experienced manager, consultant, accountant and business psychologist and they often work together delivering company-wide programmes of Management Development and Customer Service training.

Their innovations in the field include bringing in actors to provide a live learning experience to the room. Together they are skilled at understanding the organisational issues and challenges for staff at all levels and are able to create forum theatre and individual scenarios that are true to life.

In a safe but invigorating environment, trainees are encouraged to bring their own experiences and ideas into play, and to see this acted out in front of their eyes. They are able to practice the skills they require in their roles and receive helpful, accurate and constructive feedback.

You can read more about Jon here and for a short video about how Louise and Jon have worked together, click here.

Jon combines a robust intellectual approach with a highly accessible style’

Head of Training & Development

Marshah Dixon-Terry

Marshah is an inspirational and results focused coach. Her approach is to create partnerships that are open, honest and reflective. Marshah’s coaching style is to think ‘big and bold’: active listening and understanding her clients’ needs, working with them to gain real clarity on their requirements and increasing her clients’ confidence, presence and sense of impact.

Marshah’s 20-year career in Human Resources, Organisation Design and Organisational Development spans across different sectors where she has worked for a range of organisations including Homes England, Versus Arthritis, City of London Police, National Society for the Prevention of Cruelty to Children (NSPCC), and the General Social Care Council.

A Chartered Member of the Chartered Institute of Personnel and Development (CIPD), Marshah is passionate about seeing how others can develop, thrive and lead happier lives.


Roisín is a very highly regarded career coach, trainer and business role-player who has worked across the public, private and third sectors. 

She specialises in bespoke career coaching to individuals and / or teams facing new career opportunities, including redundancy or a change in career path.  Roisin is passionate about coaching and helping people to make significant changes and achieving successful outcomes.

 Roisín trained and worked as an actor before becoming a director of a headhunting business in the City and brings all the skills, tips and techniques from those worlds to her training, coaching and role-play sessions.  In addition to her coaching services Roisin regularly works with first-time managers looking to build confidence around managing teams and developing the right skills and provides presentation skills and interview training.



Ruth is a skilled learning designer and trainer, who specialises in management and personal development with a focus on the development of women. A qualified coach and MBTI practitioner Ruth is interested in the creation and impact of organisational cultures and behaviours, and how to implement and sustain change. Ruth is passionate about helping people to be the best they can be at work, and believes that learning should ideally be fun, and practical.

Ruth has worked at a senior level in housing and for a range of major UK charities. Her heart is and always has been in learning and development since she was offered her first job as a regional training consultant with the Employment Service over twenty years ago. Since then she has worked as a freelance trainer and coach for organisations such as Shelter, Oxfam, Imperial College, University of London, Ipitomi Communications, and Notting Hill Genesis.

Ruth holds a CIPD qualification as well as a license for the FIRO-B assessment tool.


 John has specialised as a learning and development trainer and facilitator for 18 years. He has worked with various clients from a wide range of sectors including British Aerospace Engineering Systems, Balfour Beatty, Eastham Council, British Swimming and Babcock Rail.

John has significant experience of designing and delivering a range of training events focusing on customer relationship management, customer service and experience, effective communication, conflict resolution, negotiation and leadership & management.

John specialises in the use of actors and live action scenarios to enhance learning and enjoyment in the sessions he delivers. Using techniques such as forum theatre and hot-seating he curates training sessions that are dynamic, impactful and memorable without being terrifying for the participants.  


Sarah is our much-valued virtual assistant. She provides a variety of administrative and operational support to Louise and her associates ensuring that everything runs as smoothly and efficiently as possible. To contact Sarah about any aspect of the business, please email sarah@shepherd-associates.co.uk.

For anything and everything else, call 07732 780 328 or email at info@shepherd-associates.co.uk

Contact us


07732 780328

Get in touch

11 + 5 =